Last updated: January 2026

A365 Privacy Policy — Your Data, Fully Protected

Find out exactly how a365 collects, uses, and protects your personal information — all clearly explained in one place.

How we protect your privacy

A quick overview of the key points in a365's Privacy Policy

Encrypted data storage

All your personal information on a365 is secured with SSL/TLS encryption, ensuring no unauthorized party can access your data.

Never Sold to Third Parties

Your personal data is never sold to advertisers or third parties. It is used solely to improve the services a365 provides to you.

You're in Control

You may request to view, correct, or delete your information at any time. We fully respect your right to privacy.

Regular security audits

Our systems undergo regular security audits. Any vulnerabilities are identified and addressed promptly to keep your information safe at all times.

Cookie control

A365 only uses essential cookies. You can manage cookies at any time through your browser settings, with the option to accept or reject non-essential cookies.

Marketing Opt-Out

If you'd rather not receive promotional emails or SMS, you can unsubscribe at any time and manage your communication preferences as you wish.

1. Introduction & scope

A365 (a365.wine) takes your privacy seriously. This Privacy Policy explains how a365 collects your personal information, how it is used, and how it is kept secure. By using the a365 website or app, you agree to this Privacy Policy.

This policy applies to all a365 services, platforms, and associated applications. We believe transparency is the foundation of trust — which is why every aspect of how we use your data is explained here in plain language.

In plain terms: a365 uses your data solely to provide you with a better experience. No information is shared with anyone without your consent.

This privacy policy is prepared in accordance with applicable data protection laws in Bangladesh and international standards. If you have any questions, please reach out to our support team directly.

2. What Information We Collect

A365 only collects the information necessary to deliver its services. Full details on each data type are provided below:

2.1 Identity-related information

  • Full name: For account verification and transaction processing.
  • Date of birth: To verify your age (confirming you are at least 18 years old).
  • National ID / Passport number: As part of the KYC process.
  • Address: For billing and verification purposes.

2.2 Contact Information

  • Email Address: For account confirmations, security alerts, and support.
  • Mobile Number: For OTP verification, payment confirmation, and important notifications.

2.3 Financial Information

  • Payment Account Number: bKash, Nagad, Rocket, or bank account details.
  • Transaction history: Records of deposits and withdrawals.

2.4 Technical Information

  • IP address: For security monitoring and fraud prevention.
  • Device Information: Browser type, operating system.
  • Usage Data: Pages visited and time spent, bets placed.
  • Cookie Data: For session management and saving your preferences.
Data Type Reason for collection Mandatory?
Identity information KYC & Age Verification Yes
Contact Information Account Management Yes
Financial Information Payment Processing Yes
IP / Device Information Security & fraud prevention Automatic
Cookie Data Improving user experience Optional

3. How information is collected

A365 collects information in several ways. Each method is described in detail below:

3.1 Direct Collection

When you register, log in, make a deposit, place a bet, or contact support on a365, you directly provide information. We store all such information.

3.2 Automatic Collection

When you use our website or app, certain information is collected automatically — such as your IP address, browser details, device identifiers, and usage patterns. This is primarily done to ensure security and maintain service quality.

3.3 Collection from Third Parties

During payment processing, transaction confirmation details are received from bKash, Nagad, or bank systems. This information is used solely for payment verification.

Important: a365 will never ask for your password, card number, or OTP directly over the phone or by email. If you receive any such communication, report it to support@a365.wine immediately.

4. How Your Information Is Used

A365 uses your data only for the purposes listed below — and for nothing else:

  • Account Creation & Management: Verifying your account and ensuring login security.
  • Payment Processing: To process deposits and withdrawals quickly and securely.
  • Customer Support: Understanding and resolving your issues quickly.
  • Fraud Prevention: Detecting suspicious activity to protect your account.
  • Legal Obligation: To comply with applicable laws and regulatory requirements.
  • Service Improvement: Analysing user experience to improve the platform.
  • Promotional Communications: Keeping you informed about offers and bonuses, subject to your consent.
No Advertising: a365 never sells or shares your information with advertising networks or data brokers.

5. Data Sharing Policy

A365 may share your information in limited, specific circumstances. Outside of these, your data is never shared with third parties.

5.1 When information may be shared

  • Payment Service Providers: With bKash, Nagad, Rocket, or your bank — solely to complete transactions.
  • Law Enforcement Agencies: Due to a government order or legal obligation.
  • Licensing authority: To meet the requirements of regulatory authorities.
  • Security Expert: To assist with fraud investigations.

5.2 When information will not be shared

  • To third parties for advertising or marketing purposes.
  • To data brokers or information resellers.
  • For any other purpose without your explicit consent.
Security Guaranteed: Whenever information is shared with a third party, that party is contractually bound to uphold the same privacy standards we maintain.

7. Data Security Measures

A365 uses industry-standard technology and processes to keep your data secure. For us, security is an ongoing commitment — not something you implement once and forget.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Two-factor authentication (2FA): To prevent unauthorized access to your account.
  • Firewall & Intrusion Detection: Protection against cyber attacks.
  • Regular Security Audits: Managed by third-party specialists.
  • Data Backup: Regular backups to protect against the risk of data loss.
  • Restricted access: Only authorized personnel have access to your data.
In the event of a data breach: In the event of a data security breach, a365 will notify affected users as quickly as possible and take all necessary steps to address the situation.

8. Your rights

Under a365's Privacy Policy, you are entitled to the rights listed below. To exercise any of these rights, contact us at support@a365.wine.

Right to access your data

You can request to see what information a365 holds about you at any time.

Right to Rectification

You can contact support to request corrections to any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted after your account is closed (except where retention is required by law).

Right to Object to Processing

You can object to your data being used for specific purposes — such as marketing communications.

Right to Data Portability

You may request a copy of your information in a readable format.

Right to Restrict Processing

You may request that the use of your information be restricted while an investigation or dispute is ongoing.

9. Data Retention Period

A365 does not retain any data longer than necessary. The retention periods for each data type are outlined below:

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 Years Financial Regulatory Requirements
KYC Documents 5 years Anti-Money Laundering Law
Log files / IP information 12 months Security Investigation
Cookie Data At session end or after 30 days User experience
Marketing preferences Until opt-out Communication management

After the specified retention period, data is securely deleted or anonymised so that individuals can no longer be identified.

10. Protection of minors

A365 strictly does not provide services to anyone under 18. Age verification is mandatory at registration, and date of birth is confirmed as part of the KYC process.

If an underage user accidentally creates an account, it will be deleted along with all associated data as soon as we become aware. If you suspect your child is using a365, please contact us immediately at support@a365.wine.

For Parents: Use parental controls on your devices and monitor your child's internet activity to protect them from online gaming.

11. Changes to the Privacy Policy

A365 may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, updates to our services, or technological improvements.

You will be notified by email or on-site notification before any significant changes take effect. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.

The "Last Updated" date at the top of this page is always kept current. If you'd like to keep a copy of the previous policy, save it before any changes take effect.

Tip: Check this page regularly to stay up to date with the latest privacy policy.

12. Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to us through the following:

  • Email: support@a365.wine
  • Live Chat: a365 website live chat support (available 24/7)
  • Response time: Typically within 24 to 48 business hours.

Once we receive your request, we will verify your identity and work to resolve it as quickly as possible. Protecting your privacy rights is our responsibility, and we take it seriously.

Our Commitment: a365 always respects your privacy. Your trust is our most valuable asset.

Play safe, win with confidence

Your information is fully protected at a365. Sign up today and enjoy a 100% bonus on your first deposit.

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